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Our terms keep your account and payouts secure

When you open an account with beruang slot, you agree to the terms that protect both your funds and our platform.

Account verification requiredDANA, OVO, GoPay, QRIS depositsWithdrawal confirmation steps
beruang slot Our terms keep your account and payouts secure
GET HELP FAST

Contact us about terms or account concerns

Team online

Live chat

Open the chat window in your account lobby or on this site. We respond to terms questions during business hours, typically within 15 minutes during peak times in Makassar and across Indonesia.

Email support

Send term disputes or account access requests to our support inbox. We review and reply within 48 hours. Include your account email and specific question so we resolve it faster.

In-app notifications

Major term updates and account notices reach you via the notification centre inside your account. Check there first if you've received a policy notice or restriction warning.

SECURITY & DATA

How we protect your account data and privacy

Verification process

We verify your identity at account creation using your email and phone number. Withdrawals over set thresholds trigger a second verification step via the payment method you registered. This protects your funds from unauthorised transfers.

Password & login security

Keep your password and two-factor authentication active. We encrypt all login traffic. If you suspect unauthorised access, change your password immediately and contact support to review account activity.

Payment data handling

Your DANA, OVO, GoPay and QRIS details are encrypted and held securely. We never share payment information with third parties beyond payment processors required to clear your transaction.

Account closure & data retention

When you close your account, we retain transaction records for 7 years to comply with local law. Personal data like your name and email are deleted within 30 days unless a dispute is pending.

Cookie & tracking policy

We use cookies to keep you logged in, remember your lobby preferences, and track site performance. Reject non-essential cookies in your browser settings; essential cookies must remain active for the account to function.

Request your data

You can request a copy of all data we hold about you in a portable format. File a data request via support; we'll send it within 14 days. You can also request deletion of specific data, depending on local law.

Frequently asked questions about our terms

No. Multiple accounts are prohibited under our terms. We detect duplicate registrations and close all linked accounts without refund. If you've forgotten your password, use the reset link on the login page instead of opening a new account.

Account suspension or permanent closure, depending on the breach. We may also forfeit any balance in your wallet. We notify you of violations via email. You can appeal through support within 7 days if you believe the action was in error.

Your deposits are held in segregated accounts separate from our operating funds, meaning they belong to you. However, protection depends on local law. We recommend withdrawing funds regularly and reviewing your transaction history monthly.

Accounts inactive for 24 months may be subject to dormancy procedures outlined in our full terms. We'll email you a notice before any action. Log in or contact support to reactivate or retrieve your balance.

Deposits and withdrawals cannot be reversed once confirmed. If you believe a transaction was authorised in error, submit a dispute to support with your account email and transaction ID. We investigate within 5 business days.

We monitor accounts for collusion, shared devices playing linked accounts, or systematic bonus exploits. Violations result in account closure and balance forfeiture. Our terms define fair play; questions about specific behaviour can be directed to support.

The complete terms are available in the footer of this site. You accepted them when you opened your account. You can download a PDF copy or request it via support if you need offline access.